Shipping Policy
Thank you for visiting and shopping at Arbiter Studio. Following are the terms and conditions that constitute our Shipping Policy.
Pre-Orders
Products that are pre-orders are explicitly identified as such on our store and will ship out within 3-4 days after the products are received. If there are changes to the estimated timing of the product we will contact you via email to let you know of any possibly delays. If you have any questions or concerns about your pre-order please let contact us at support@artbiterstudio.com.
General Shipping Policy
All orders of products in stock are processed within 2-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Arbiter Studio ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Arbiter Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Arbiter Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently ship to Canada via UPS Worldwide Expedited® or UPS Worldwide Express®.
For other countries outside of US, we offer Express International (shipped via UPS or Fedex) and UPS Worldwide Expedited®.
